5 DAY RETURNS POLICY
AndAndrea upholds a fair, no hassle, 5 Day Returns Policy so you can feel safe when ordering from AndAndrea. We ask you to also act fairly when using our Returns Policy. All returns are monitored and our system is programmed to decline future orders from you if your 'history of returns' becomes excessive and unfair.
Our 5 Day Returns Policy starts from the date your order is delivered to you. If 5 days have passed since your order was delivered to you and you have not yet followed the 4 steps below, unfortunately you do not qualify for a credit, refund or exchange.
International Customers Please Note:
If you’ve ordered from outside Australia, we notified you during your checkout process that your government may require you to pay customs and/or import taxes when you import from overseas. All international customers are responsible for paying customs and import taxes if charged by their government.
How to return an item, in 4 easy steps…
Please CAREFULLY read the Returns Policy conditions above. If your order qualifies to be returned, continue with step 2.
Go to AndAndrea’s online Returns Center (andandrea.com) and complete the ‘Online Returns Process’ BEFORE the 5 day expiry. Once completed you will receive a Return Request Approval email with a Return Merchandise Authorization code (RMA).
First Name? |___|___|___|___|___|___|___|___|___|___| Surname? |___|___|___|___|___|___|___|___|___|___|___|
Return Merchandise Authorization code (RMA)? |___|___|___|___|___|___|___|___| Order No.? |___|___|___|___|___|
PLEASE NOTE: AndAndrea encourages you to recycle/reuse the packaging from your original order for your return packaging.
We’ll keep you up to date on the progress of your return with email notifications. Thank you for your interest in AndAndrea PopUp.